Return & Refund Policy

Return & Refund Notice

Thank you for purchasing from our store! We hope you enjoy your shopping experience.

TeaTeaTok (Xitao) is committed to providing customers with high-quality products and comprehensive services.

If you are unsatisfied with your purchased items, we offer refund protection.

Please comply with the following time limits:

▶ Contact customer service within 3 calendar days after receiving your package

▶ Ship back returned items within 7 calendar days after receiving your package

Refund Requirements

Returned goods must remain in their original delivered condition: unused, free of wear and tear, complete with all accessories and kept in original packaging.

Items Not Eligible for Refund

Due to the special nature of these products, returns or refunds will not be accepted unless damaged during shipping or defective at origin:

• Custom-made and personalised products
• Digital downloadable goods
• Discounted / sale items

Once we receive and inspect your returned items, we will notify you of the review result.

If your refund application is approved, funds will be automatically refunded via your original payment method.

Please allow approximately 14 business days for refund processing after we receive your returned goods.

Important Notes

The refund amount excludes original shipping fees, bank charges, credit card processing fees, customs duties and any other additional charges.

For returns requested due to personal reasons, the customer shall bear both outbound and return shipping costs.

Damaged or Incorrect Items

Please inspect your package immediately upon delivery.

In case of defects, breakage or incorrect items, please contact customer service right away and we will promptly assist you.

Friendly Reminder

Handcrafted tea ware may naturally bear minor handmade marks and tiny imperfections. These are normal characteristics of handwork and will not be regarded as quality defects.